Returns & Exchanges
Our goal is your complete satisfaction! In the event we did not meet your expectations, please refer to these guidelines on how to address the issue.
Please keep in mind holidays could affect return and exchange timelines. For more details, check out our Shipping Information page for closed holidays.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please email us at Hi@LashBeePro.com immediately to initiate an exchange. Video or photo documentation is required within 1 week of delivery in order to receive a replacement item (for the fastest processing, please include this in your initial email to us). Once the proper documentation is sent and the product is determined to be damaged or defective, we will ship your replacement item within 5 business days.
Items are eligible for return within 30 days of delivery. All returns must be unopened in original packaging, with proof of purchase. If more than 30 days have passed since the date of delivery, the item is no longer eligible for a return. LashBee is not responsible for shipping costs associated with returning items.
Once we have received your returned item, you will be notified by email about the approval or rejection of your refund. If approved, a credit will be applied to the original method of payment within 5-7 business days.
Insurance: We recommend purchasing shipment tracking and/or shipping insurance for orders or items over $75. We cannot guarantee that we will receive your returned item without this.
Adhesives: We cannot accept returns on adhesives, as we do not know how they have been stored since being shipped from our facility.
Training Courses: Training courses are non-refundable. If you find you can no longer make your training date, contact us as soon as possible to transfer your enrollment to a later date.
Sale Items: Clearance items are final sale / not eligible for a refund. Clearance items are indicated by a price ending in $0.99.
Other exemptions may apply.
Out of Stock Items
In the event that an item you ordered goes out of stock after your order has been submitted, we will contact you immediately regarding your order. You will have the option to replace the out of stock item with a similar item or receive a refund for that item. If we are unable to connect with you within 48 hours of order submission, we will ship your order without the missing item and refund you for that item.
We only replace items if they are defective or damaged.
Return of Gifts
If the purchased item was marked as a gift when purchased and shipped directly to you, you will receive full credit for the value of the item. Once the item is received, a gift certificate will be mailed to you. If the item wasnot marked as a gift when purchased, or the gift-giver shipped the order to themselves to give to you later, we will send a refund to the gift-giver. As such, the gift-giver will be notified of your return.
To return an item, email us at firstname.lastname@example.org and send your item to:
Gambrills, MD 21054