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Shipping Information

**COVID-19 SHIPPING IMPACTS**

Order Processing Times: Orders may experience a 1-2 day processing delay as our team adheres to COVID-19 safety guidelines. Please keep this in mind when placing your orders. Thank you for your patience and understanding.

Shipping Times: Due to COVID-19 and the busy holiday season, all major shipping carriers are experiencing delays out of our control. Please keep this in mind as you select a shipping method.

Delivery Issues?Please contact the shipping carrier directly for any questions regarding shipping. Once your package leaves your facility, we no longer have any control over how it is handled, so the shipping carrier will have the most accurate information. Contact information:

  • UPS: 1 (800) 742-5877
  • USPS: 1 (800) 275-8777 or Local Post Office
  • DHL: 1-855-345-7447

 

STANDARD SHIPPING POLICIES

 

Order Processing

We fulfill orders Monday - Friday. Orders placed on a Saturday, Sunday, major US holiday, or after 2:00pm ET on Fridays will begin fulfillment on the following business day, unless otherwise noted. Orders must be paid in full in order to be processed. 

Domestic (US) Shipping

Enjoy free standard shipping (3-5 business days to most locations) within the United States for purchases over $100!  You will have the option to select an alternative shipping method at checkout; exact postage rates are provided. Refer to the end of this page for USPS and UPS delivery timelines.

Expedited Shipping: For expedited shipping methods (2 day, next day and overnight), orders must be placed by 1:00pm ET Monday - Friday for processing that same day.  

In-Store Pickup: You may pick up your order at our flagship lash studio (LashBee) in Philadelphia, PA. Use code "STOREPICKUP" at checkout.  Orders will be available for pick up between 1:00pm and 5:00pm ET the following business day.  If you need your order sooner, please email us at Hi@LashBeePro.com, and we will do our best to accommodate you. The studio address is 1126 Walnut Street, Floor 2, Philadelphia, PA 19107.  Press the buzzer for LashBee.


International Shipping

International Shipping Through USPS: Standard shipping (7-21 business days) starts at $13 and varies depending on location. You have the option to select alternative shipping methods at checkout, but we recommend selecting DHL Global if you need faster shipping.

Duties, Taxies, Customs + Other Fees: LashBeePro is not responsible for any additional customs fees or taxes once your package has left our warehouse, nor can we offer any information on delays that may occur during customs clearance. We recommend speaking with your post office to familiarize yourself with your country's customs charges. 


Lost/Stolen Packages

We are not responsible for packages once they leave our facilities.  We recommend tracking your package's location and making arrangements to be available to accept it upon arrival.  If you do not receive your order within 15 days, your best option is to contact the shipping company directlyto get any additional information or options to move forward. 

If your order says delivered but cannot be located:

  • Check with others in your house who may have accepted it
  • In rare cases, a package may show as "delivered" but could take an additional 24 hours before it is physically delivered
  • Your carrier may have placed it in a safer location
  • Contact your local post office - sometimes they will hold your package if there wasn't a secure location to leave it or an access point.


USPS Delivery Timelines

 Table of USPS Shipping Timelines


UPS Delivery Timelines

Table of UPS Shipping Timelines

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