**COVID-19 SHIPPING IMPACTS**
Order Processing Times: Orders may experience a 1-2 day processing delay as our team adheres to COVID-19 safety guidelines. Please keep this in mind when placing your orders. Thank you for your patience and understanding.
Shipping Times: Due to COVID-19, all major shipping carriers are still experiencing delays out of our control. Please keep this in mind as you select a shipping method. While we do our best to get packages out in a timely manner, we unfortunately have no control over how the shipping carrier handles them once they leave our facility.
Delivery Issues? Please contact the shipping carrier directly for any questions regarding shipping. Once your package leaves our facility, we no longer have any control over how it is handled, so the shipping carrier will have the most accurate information. Contact information is below:
- UPS: 1 (800) 742-5877
- USPS: 1 (800) 275-8777 or Local Post Office
- DHL: 1-855-345-7447
We fulfill orders Monday - Friday. Orders placed on a Saturday, Sunday, major US holiday, or after 11:00am ET on Fridays will begin fulfillment on the following business day, unless otherwise noted. Orders must be paid in full in order to be processed.
Please note: while we strive to fulfill all orders placed before 11:00am that same business day, occasionally processing will take up to 2 additional business days due to COVID-related staffing impacts. If you are in a pinch and need your order shipped out ASAP, please make a note in your order at checkout, and we will do our absolute best to accommodate you.
Domestic (US) Shipping
Enjoy free USPS First Class shipping (3-5 business days to most locations) within the United States for purchases over $150! You will have the option to select an alternative shipping method at checkout; exact postage rates are provided. Refer to the end of this page for USPS and UPS delivery timelines.
Expedited Shipping: For expedited shipping methods (2 day, next day and overnight), orders must be placed by 11:00am ET Monday - Fridayfor processing that same day. Orders placed after this time or on a Saturday, Sunday, or postal holiday will be processed the next business day.
In-Store Pickup: You may pick up your order at our headquarters in Philadelphia, PA. Use code "STOREPICKUP" at checkout. Orders will be available for pick up between 9:00am and 3:00pm ET the following business day (Monday through Friday). Our address is:
1516 N 5th Street
Philadelphia, PA 19122
Our building has strict entry protocols, so please review our guidelines in detail to ensure a smooth pickup.
International Shipping Through DHL Global: Standard shipping (typically 2--7 business days) varies depending on location.
Duties, Taxes, Customs + Other Fees: LashBeePro is not responsible for any additional customs fees or taxes once your package has left our warehouse, nor can we offer any information on delays that may occur during customs clearance. We recommend speaking with your post office to familiarize yourself with your country's customs charges.
We are not responsible for packages once they leave our facilities. We recommend tracking your package's location and making arrangements to be available to accept it upon arrival. If you do not receive your order within 15 days, your best option is to contact the shipping company directlyto get any additional information or options to move forward.
If your order says delivered but cannot be located:
- Check with others in your house who may have accepted it
- In rare cases, a package may show as "delivered" but could take an additional 24 hours before it is physically delivered
- Your carrier may have placed it in a safer location
- Contact your local post office - sometimes they will hold your package if there wasn't a secure location to leave it or an access point.
Route Package Protection
Given the rise in shipping delays and other package delivery issues, we have partnered with Route to offer package insurance. You may purchase Route insurance at the time of checkout for a small percentage of your order total. Should you experience a lost, stolen, or damaged package, Route will replace it for you at no additional cost. While you are absolutely welcome to decline Route coverage at checkout, we have found great success with the services Route offers and strongly encourage you to consider adding it to your order for extra security.
USPS Delivery Timelines
UPS Delivery Timelines