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Lash Artist Corner: Conquering the Art of the Eyelash Extension Consultation

Posted on April 02 2018

Lash Artist Corner: Conquering the Art of the Eyelash Extension Consultation

Even for the most senior level lash stylists, consultations can be intimidating! Proficiently identifying a client’s expectations and desired vision is an acquired skill that is essential in obtaining a joyful outcome.

Fortunately, with experience and our expert cheat sheet, here are eight key questions to pose during your one-on-one time with prospective clients:

What kind of look are you going for?Before any appointment, encourage clients to bring in lash inspiration photos.  Since everyone has a different definition of what "natural" or "glamorous" means, this helps truly assess whether the look they want is among the lines of barefaced beauty or full-on glamour! 

Tell your client to keep in mind that the lash set will still be based on what their natural lashes can handle
    Another method of evaluating for your client is by inquiring how they usually wear their eye makeup on a daily basis. If they are a heavy makeup user, you will get a sense that they may want fuller lashes. If they often use strip lashes, they may be stronger candidate for volume lashes


    What is your lifestyle like?

    As all lash artists know, eyelash extensions are perfect for beauty enthusiasts aiming to achieve a naturally glam look while also simultaneously cutting down on the time spent on daily makeup routines.
      For example, if someone is a fitness fanatic or a side sleeper, you may recommend volume extensions or intentionally use a lighter lash or less curled lash to help improve retention.  

        Do you wear glasses or contacts?

        Client eye care knowledge is power in determining optimal lash length for patients.  Stick to shorter or more curl to design gorgeous eyelash styles that do not brush up against eyeglass lenses.

          Are you getting your lashes done for a special event?

          For brides-to-be or sweet sixteen queens, schedule a full set appointment well in advance of special events (optimally two weeks) to work out any lash kinks before the big day.  
            Schedule a mini touch up closer to event time to ensure that clients leave the salon looking and feeling stunning for their special occasion.

              Have you ever gotten eyelash extensions before?

              For eyelash extension beginners, be sure to carefully walk them through the process of lash application and aftercare to ease any pre-appointment jitters.  
                When operating on eyelash extension veterans, ask and follow up if they have any additional questions about how your lash service or technique differs from their previous salon experiences.  Often, techniques, services and styling varies from location to location!

                  How much time do you have?

                  Even though you may tell your clients how long full sets take, you may want to always double check to make sure they understand the time frame.  If you notice that your client has naturally dense lashes, they may expect the set to take on the longer side. 
                    Please do be honest with your client about how long their desired lash style application takes-appointments normally range anywhere from one and a half to two hours.  If your client is in a bit of a hurry, adjust what you offer them as needed! 

                      Are you allergic to anything?

                      The last thing you want after your styling efforts and precious time spent on a client is to have lashes lost or an allergic reaction in extension aftermath.  During every consultation, be sure to inquire about medical tape or adhesive ingredient allergies to ensure that your client is an eligible lash candidate.  
                        Also noteworthy is that you can offer your clients a patch test in which you place 5-10 lash extensions on each eye.  This is a smart and equally sweet gesture for clients as it offers them a chance to experience how they react to the eyepads, tape, lashes, and adhesives that you will be using while lash styling.  
                        When determining lash placement, meticulously check that the lash extension is the same length as your client’s natural lash since you are only placing a few on during the test and don't want them to walk away feeling they look silly.

                          Above all else, the most important tip is your confidence! Being knowledgable and speaking comfortably about the service and your skills is the biggest factor in winning over a potential client! Happy lashing :) 

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